Help Center

 

Frequently Asked
Do these shoelaces come in a pair?
All our regular shoelaces are sold in pairs. 
What shoelace length should I buy?
The best way to choose your shoelace is to measure your existing shoelace and buy accordingly. View our shoelace guide.
What are your shipping options and delivery times?
We offer standard postage (free) and express postage. All packages are shipped and tracked with Australia Post.
What is your return policy?
Our commitment to your satisfaction is unwavering. If you receive an item that is not quite right or you dont like it, and for any reason, you wish to return it. You have a 30-day window to do so hassle-free. We understand that circumstances can change...
How can I contact your customer support team?
If you need help, please email us at info@pearshoelace.com.au, and we will endeavour to get back to you as soon as we can.  
What payment methods do you accept?
We accept Paypal, Visa and Mastercard. We are working on adding Google Wallet and Apple Pay
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Delivery questions
What are your shipping options and delivery times?
We offer standard postage (free) and express postage. All packages are shipped and tracked with Australia Post.
How do I track my order?
All orders are shipped and tracked with Australia Post. All orders are dropped off at Australia Post mail depots the next business day. An email notification would be sent to you with Australia Post tracking codes where you can monitor the progress of...
I've purchased my items, when would I get them?
Thank you for your order! Our team will pick and pack your order the next business day and drop it off at our local Australia post. Check your emails to find a tracking code that you can use on the Australia Post website to view the status of your ...
Do you offer international shipping?
We are only shipping our products to Australia and New Zealand locations. However, there are plans to ship to the US soon.
How can I cancel or change my order?
If you need to cancel or change your order, please get in touch with us via email at info@pearshoelace.com.au or by calling us at (0402692186) as soon as you can.
Can I change my shipping address after I've placed an order?
You can update your shipping address if your order hasn't been processed yet. Please get in touch with us by email at info@pearshoelace.com.au or call us at (0402692186) to discuss the necessary changes.
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Free Shipping
for all purchases

Shipped with
Australia Post

sales@pearshoelace.com.au
0402-692-186

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